Number of Positions:

1Competency:

Incident Manager, Troubleshooting, ITIL, Servers, FirewallsYears of experience required:

2+ Years:

About the Company: ACPL (www.acpl.com)

We at ACPL are Cyber Security specialists and help corporates with their complete cycle of setting up the Cyber security platform. Right from selecting the adaptable security tools to the deployment of the same and then providing dedicated cybersecurity services.

Established in 1990, ACPL is the developer of India’s first antivirus software “SmartDog”. We offer our services and solutions by integrating complex technologies offered by the leading IT companies through strategic partnerships. Our solutions and services are majorly focused on the most challenging industry verticals like BFSI, Manufacturing, Telecommunication, Retail, Healthcare, IT/ITES, Power, Media Education, Distribution and more.

We are $70 million company with PAN India presence with services across ASIA and a branch office inSingapore. We are a team of 300+ highly qualified professionals having certifications like CISSP , CISA, GICH etc.

Apart from winning various Industry awards and recognitions ACPL is 100% RBA Compliant and a certified “Excellent place to work”.

Job Overview

We are seeking a proactive and detail-oriented Incident Manager with 2–3 years of experience to join our IT Security team.

The Incident

Manager will assist in the coordination and execution of incident response processes, ensuring effective resolution of security incidents and maintaining operational continuity. This role is ideal for a motivated professional with a foundational understanding of IT security and incident response who is eager to grow their expertise and leadership in a dynamic environment and having exceptional communication skills.





Key Responsibilities

1. Incident Response Support:

o Assist in managing IT security incidents to ensure timely response and resolution. o Monitor security alerts and escalate incidents as necessary based on severity and impact. o Support the investigation process by collecting and analysing incident-related data.

2. Team Coordination:

o Actively participate in incident response teams during security events. o Work collaboratively with technical, operations, and business teams to support incident resolution.

3. Documentation & Reporting:

o Maintain accurate and detailed incident response documentation to support analysis and post-incident reviews. o Prepare incident reports for leadership and other stakeholders, highlighting key findings and response actions.

4. Post-Incident Analysis:

o Assist with post-incident analysis to identify trends, root causes, and opportunities for improvement. o Contribute insights and recommendations to improve future response processes and security posture.

5. Process Development:

o Support the development and maintenance of incident response playbooks, procedures, and policies. o Contribute to identifying areas of improvement in incident response workflows.

6. Stakeholder Communication:

o Communicate incident status updates to leadership and relevant internal teams as needed. o Work to ensure alignment and transparency during the incident lifecycle.

7. Training & Preparedness:

o Participate in incident response training, drills, and knowledge-sharing sessions.

Personal Attributes

o Self-motivated with the ability to work independently and as part of a team. o Strong attention to detail and a proactive approach to problem-solving. o Willingness to learn and grow in the information security field.Department:

ITDesignation:

Solution Engineer

📌 Incident Manager (Gurugram)
🏢 ACPL Systems
📍 Gurugram