& Summary:

We are seeking a ServiceNow Developer with strong experience in ITSM processes, ServiceNow Scripting, Flow Designer, and Integrations. You will design and deliver scalable solutions across Service Catalog and ITSM modules, build secure integrations with external systems, and enforce development best practices to ensure performance, reliability, and maintainability.

Responsibilities

- Engage with stakeholders to understand user stories and determine requirements.
- Engage in Solution Design after all the required analysis and complete the development.
- Provide guidance on what configuration vs customization is with a focus on solutions that remain close to out of box functionality as possible.
- Customize and develop ServiceNow applications and support rollout of current applications and modules.
- Configure Application UIs and Workflows
- Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.




- Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
- Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
- Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
- Perform data imports and transformations using Import Sets, Transform Maps, and scheduled loads.
- Implement ACLs, roles, and properties to maintain platform security and data privacy.

Mandatory skill sets

- Experience with ITSM,CMDB, Service Catalog, Workflows and Flow Designer, Integrations, Service Portal within ServiceNow
- Experience developing workflows and supporting service technology teams

Preferred skill sets

- Understanding of Web Service and APIs.

Years of experience required
- 3 to 5 years of experience working in a design and development role for a ServiceNow Platform.
- 2+ years of experience as a ServiceNow administrator.

Education qualification

BE/BTech

📌 IN- Associate_ Servicenow Integration_IT Security_IFS_PAN India (Mumbai)
🏢 PwC India
📍 Mumbai