HR Officer - Employee Relations and HR Operations

Location: 100% Remote

Compensation: AED2,500 - 3,000 per month

About MyAlfred

MyAlfred is part of Alfred Holdings, a UAE-based group bringing together digital platforms across insurance, travel, and financial services, including InsuranceMarket.ae, HolidayMarket.ae, and CreditMarket.ae.

Through technology-driven solutions, MyAlfred aims to simplify everyday experiences, connect customers with relevant services, and deliver greater convenience and value. Across Alfred Holdings, we are committed to building efficient processes, supporting our people, and creating a positive employee and customer experience.

About the Role

We are looking for an organised, detail-oriented, and professional HR Officer to manage the administration and coordination of employee relations and disciplinary cases, while ensuring onboarding and HR administration are completed accurately and on time.

The role will provide responsive employee support and maintain confidential, reliable HR records under the direction of the HR Manager.

Key Responsibilities

1. Employee Relations & Disciplinary Case Management

- Receive and review manager requests for counselling, warnings, disciplinary action and termination. Check the stated concerns, supporting evidence, previous actions and relevant records for completeness.
- Seek missing information from managers, flag inconsistencies and refer recommendations to the HR Manager for review and the required approvals.
- Coordinate case meetings, obtain employee responses and prepare factual discussion notes. Support enquiries and evidence gathering as directed by the HR Manager.
- Draft counselling records, warning letters and other disciplinary correspondence using approved templates and confirmed case details.
- Issue approved correspondence, explain the concerns and required improvement during employee discussions, and record receipt or refusal to acknowledge.
- Maintain a confidential case tracker covering actions, approvals, issue dates, observation periods, review dates and case outcomes.




- Follow up with managers during the applicable review period, collect documented progress updates and coordinate closure or further escalation.
- Coordinate approved termination communications and related HR handovers with managers, employees and relevant internal teams.

2. Grievances & Employee Support

- Receive employee grievances, listen impartially, document concerns and route cases to the HR Manager or designated escalation channel.
- Escalate serious, sensitive or urgent concerns promptly and restrict access to case information to authorised people.
- Track grievance actions and follow up on outstanding responses, while communicating approved updates to employees.
- Respond to employee queries on policies, onboarding, letters and HR processes. Refer exceptions and matters outside delegated authority to the HR Manager.

3. Onboarding Administration

- Own the onboarding administration checklist from confirmed joining arrangements through completion of required records.
- Send joining instructions and welcome emails, and coordinate induction arrangements with managers and relevant support teams.
- Arrange buddy nominations through managers, confirm assignments and send reminders before joining.
- Collect required employee documents, signed forms and policy acknowledgements; check completeness and follow up on missing items.
- Maintain onboarding status records and escalate delays that could affect joining or completion.

4. HR Administration

- Maintain employee benefits records and coordinate enrolments, updates and removals with relevant stakeholders.
- Track required policy acknowledgements and follow up with employees on outstanding submissions.
- Coordinate with PRO, IT,



managers and other stakeholders to ensure smooth onboarding and readiness for new joiners.
- Maintain accurate employee records, onboarding checklists and HR trackers, with appropriate access controls.
- Provide the HR Manager with updates on outstanding HR actions, benefits changes and incomplete acknowledgements.
- Complete other HR administration tasks assigned by the HR Manager.

What We’re Looking For

Required Experience & Capabilities

- Minimum 5 years of direct experience managing employee relations matters, disciplinary coordination, warning letters and manager follow up.
- Demonstrated experience drafting employee correspondence and participating in warning or other sensitive employee discussions.
- Strong English communication, sound judgement, confidentiality and an impartial approach to employee concerns.
- Strong organisation and attention to detail, with the ability to manage several cases and deadlines independently.
- Proficiency with spreadsheets, document preparation, shared trackers and remote collaboration tools.

Preferred Qualifications & Experience

- Experience supporting UAE employees and coordinating onboarding administration and maintaining employee benefits records.
- Relevant HR qualifications are an advantage.

Authority & Working Relationships

Reports to the HR Manager and works with managers, employees, Talent Acquisition, Payroll and other support teams. Coordinates and executes approved actions within delegated authority. Disciplinary outcomes, termination decisions, compensation changes and policy exceptions require the applicable management approvals.

Expected Outcomes

- Complete and accurate case records.
- Timely follow up on disciplinary reviews.
- Prompt escalation of employee concerns.
- Professional employee correspondence.
- Completed onboarding documents and acknowledgements.
- Accurate employee benefits records and HR trackers.

If you have the relevant HR experience, solid attention to detail, and the ability to handle sensitive employee matters with professionalism and confidentiality, we would love to hear from you.

📌 HR Officer - Employee Relations and HR Operations (India)
🏢 myAlfred
📍 India