2. Key Roles and Responsibilities

A.

Housekeeping

Operations

- Supervise daily housekeeping activities across all hospital areas, including wards, ICUs, OTs, OPD, emergency, laboratories, corridors, and administrative areas.
- Ensure proper cleaning, disinfection, and maintenance of patient-care and non-patient-care areas.
- Prepare and implement housekeeping schedules, duty rosters, and cleaning checklists.
- Conduct routine inspections and ensure timely completion of cleaning activities.
- Ensure proper maintenance of washrooms, waiting areas, and common areas.

B.

Infection

Control and Safety

- Ensure compliance with hospital infection prevention and control protocols.
- Monitor cleaning and disinfection practices in critical areas such as ICUs, OTs, and isolation rooms.
- Ensure correct dilution, labelling, storage, and usage of cleaning chemicals.
- Ensure availability and proper use of personal protective equipment (PPE).
- Coordinate with the Infection Control Nurse and Quality Department during audits and inspections.

C. Biomedical and General Waste Management

- Ensure proper segregation, collection, transportation, and disposal of biomedical waste as per applicable rules and hospital policy.
- Monitor colour-coded waste bins and ensure correct waste segregation at the point of generation.
- Ensure protected handling of sharps-related waste and prevent improper mixing of waste categories.
- Coordinate with authorised waste collection agencies and maintain required records.

D.

Staff

Management

- Recruit, train, deploy, and supervise housekeeping staff.
- Prepare duty rosters and manage attendance, leave,



and shift allocation.
- Conduct staff training on cleaning procedures, infection control, waste management, and workplace safety.
- Monitor staff performance, discipline, grooming, and adherence to hospital policies.
- Identify training needs and provide regular feedback to team members.

E. Inventory and Equipment Management

- Monitor the stock of cleaning materials, disinfectants, consumables, and housekeeping equipment.
- Raise purchase requests and maintain minimum stock levels.
- Ensure proper use, cleaning, and maintenance of housekeeping equipment.
- Control material wastage and maintain cost-effective operations.

F. NABH and Quality Compliance

- Ensure housekeeping documentation is maintained as per applicable NABH requirements and hospital policies.
- Maintain cleaning checklists, deep-cleaning records, chemical dilution logs, training records, and inspection reports.
- Participate in internal audits, NABH assessments, and quality improvement activities.
- Identify non-compliance and implement corrective and preventive actions (CAPA).
- Coordinate with Quality, Nursing, Infection Control, and Operations teams.

G.

Complaint and Incident Management

- Address housekeeping-related complaints from patients, attendants, doctors, and hospital departments.
- Ensure prompt cleaning of spills and immediate response to emergency cleaning requests.
- Report incidents, unsafe conditions, and maintenance issues to the concerned department.
- Monitor complaint closure and take corrective action to prevent recurrence.

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📌 Housekeeping - Manager (Chennai)
🏢 GEM HOSPITAL
📍 Chennai