– Executive Helpdesk

Company: Viva Composite Panel Pvt. Ltd.

Position: Executive Helpdesk

Department: Admin

Location: Mumbai – Head Office

Experience: 3–6 Years

Employment Type: Full-Time

Job Summary

We are looking for an experienced and proactive Executive Helpdesk to manage day-to-day administrative helpdesk operations at our Mumbai Head Office. The ideal candidate should possess strong coordination, communication, documentation, and problem-solving skills to ensure smooth administrative support across departments.

Key Responsibilities

- Manage daily administrative helpdesk operations and employee support requests.
- Handle employee queries related to office facilities, maintenance, housekeeping, and general administration.
- Coordinate with internal departments and external vendors for timely resolution of administrative issues.
- Monitor and follow up on helpdesk requests to ensure timely closure.
- Maintain proper records of complaints, service requests, and resolutions.
- Coordinate with housekeeping, security, maintenance, and facility management vendors.
- Prepare daily, weekly,



and monthly MIS reports related to helpdesk activities.
- Support smooth office operations through effective coordination and follow-ups.
- Ensure compliance with internal administrative processes and company policies.

Required Skills & Competencies
- Good knowledge of administrative helpdesk operations.
- Strong vendor coordination and follow-up skills.
- Proficiency in MS Excel, MS Office, and MIS reporting.
- Excellent verbal and written communication skills.
- Ability to handle multiple employee requests simultaneously.
- Valuable documentation and record-maintenance skills.
- Strong problem-solving and time-management abilities.

Preferred Candidate Profile
- 3–6 years of relevant experience in Admin Helpdesk, Facility Management, or Administrative Operations.
- Prior experience working in a corporate office environment.
- Ability to independently manage day-to-day helpdesk activities.
- Strong interpersonal skills and a service-oriented approach.

Pay: ₹10,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Helpdesk Executive (Mumbai)
🏢 Viva Composite Panel
📍 Mumbai