Role Summary
Manage service requests and incidents, coordinate resolution and maintain support records.
Key Responsibilities
· Receive, record, classify and track user requests, incidents and service complaints.
· Monitor ticket status and coordinate with technical teams for resolution.
· Provide first-level support and escalate issues requiring specialist intervention.
· Maintain ticket notes, incident updates, closure details and service records.
· Communicate progress and support shift handovers and routine reports.
Qualification
Diploma in Electrical or BCA / MCA degree.
Experience
More than 2 years’ experience as a help desk support engineer or relevant industry experience.
Required Skills
Ticket management, customer communication, basic IT troubleshooting and documentation.
How to Apply
Send your updated resume to
[email protected] . Mention “Help Desk Support Engineer – Manesar” in the email subject line.
📌 Help Desk Support Engineer (Manesar)
🏢 Regard Network Solution
📍 Manesar