Job Summary

We are looking for a well-groomed, friendly, and guest-oriented Guest Relation Executive (GRE) to join our hotel team. The candidate will be responsible for ensuring guest satisfaction by providing personalized service, handling guest inquiries, resolving complaints, and creating a welcoming and memorable experience throughout the guest's stay.

The ideal candidate should have excellent communication skills, a pleasant personality, and a strong passion for hospitality.

Key Responsibilities

- Welcome guests warmly and provide personalized assistance throughout their stay.
- Build and maintain positive relationships with guests to enhance guest satisfaction.
- Assist with VIP arrivals, special requests, celebrations, and guest preferences.
- Handle guest inquiries, feedback, and complaints professionally and promptly.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
- Conduct guest follow-ups to ensure satisfaction and resolve service-related concerns.
- Maintain accurate guest records, preferences, feedback, and complaint reports.
- Assist with guest arrivals, departures, and other front office activities when required.
- Promote hotel facilities, services, and available amenities to guests.
- Monitor guest feedback and identify opportunities to improve the guest experience.
- Maintain professional grooming, etiquette, and communication standards.
- Follow hotel policies, service standards, and standard operating procedures.

Eligibility Criteria

- Minimum qualification:



Graduate in Hospitality Management or a related field preferred.
- 1–3 years of experience in Guest Relations, Front Office, or a similar hospitality role preferred.
- Freshers with excellent communication skills and a positive attitude may also apply.
- Excellent verbal communication and interpersonal skills.
- Positive command of English; knowledge of additional languages is an advantage.
- Strong customer service, problem-solving, and complaint-handling abilities.
- Well-groomed, confident, courteous, and professional personality.
- Basic computer knowledge; familiarity with hotel PMS software is an advantage.
- Willingness to work in rotational shifts, weekends, and holidays.

Skills Required

- Guest relationship management
- Customer service and guest satisfaction
- Complaint resolution and conflict management
- Communication and interpersonal skills
- Coordination with hotel departments
- Professional etiquette and grooming
- Problem-solving and attention to detail

What We Offer

- Competitive salary based on qualifications and experience.
- Professional and supportive working environment.
- Training and career development opportunities.
- Opportunities for career growth within the hospitality industry.
- [Meals / Other Benefits, if applicable.]

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Front Office) (Bhubaneswar)
🏢 MAYFAIR Hotels u0026 Resorts
📍 Bhubaneswar