Experience: 20-25 years in hotel/resort management (minimum 10–15 years as General Manager or Operations Head)
Job Summary The General Manager will be responsible for the overall management and profitability of the hotel/resort. The role includes overseeing all departments, ensuring exceptional guest satisfaction, driving revenue growth, controlling costs, leading the team, and maintaining operational excellence.
Key ResponsibilitiesOperations Management
- Oversee complete day-to-day hotel operations.
- Ensure smooth functioning of Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, Sales, and HR.
- Maintain high standards of hospitality and guest service.
- Ensure compliance with hotel SOPs.
Revenue & Business Development
- Drive room occupancy and revenue growth.
- Develop marketing and sales strategies.
- Build relationships with corporate clients, travel agents, and event organizers.
- Monitor pricing and competition.
Financial Management
- Prepare and manage budgets.
- Control operational expenses.
- Monitor daily revenue reports and profitability.
- Ensure accurate financial reporting.
Team Leadership
- Recruit, train, and supervise department heads.
- Conduct performance reviews.
- Build a positive work culture.
- Resolve employee grievances.
Guest Experience
- Handle VIP guests and customer complaints.
- Improve guest satisfaction scores.
- Ensure quick resolution of service issues.
Compliance & Safety
- Ensure compliance with labor laws and hotel regulations.
- Maintain fire safety and health standards.
- Coordinate government inspections and licensing.
Maintenance & Asset Management
- Ensure upkeep of rooms and public areas.
- Monitor preventive maintenance.
- Manage vendor contracts.
Required Skills
- Leadership and team management
- Hotel operations expertise
- Revenue management
- Budgeting and cost control
- Guest relations
- Communication and negotiation
- Decision-making under pressure
- Knowledge of PMS (IDS, Opera, or similar)
Educational Qualification
- Bachelor's Degree in Hotel Management/Hospitality.
- MBA in Hospitality (preferred).