Role: Growth Manager

Location: Gangtok, Sikkim, India

About The Role: The Growth Manager plays a pivotal dual role at the intersection of new customer acquisition and long-term partner success. This role is responsible for driving expansion through data-driven sales and marketing strategies, while ensuring the deep engagement, retention, and growth of existing school partners. By combining the outreach excellence of an Area Manager with the relationship depth of a Customer Success Manager, the Growth Manager ensures that LEAD's mission of excellent education for every child is delivered - from the very first demo to sustained, on-ground academic impact.

ROLES & RESPONSIBILITIES

● Build and manage a robust sales pipeline; deliver compelling demos and close high-value school partnerships.

● Align LEAD solutions to school owner needs; negotiate contracts and ensure seamless onboarding.

● Collaborate with marketing for lead generation and stay updated on competitor and industry trends.

● Manage and nurture existing partner schools to ensure strong, long-term relationships and satisfaction.

● Grow base business revenue through targeted upsell and cross-sell initiatives across the school portfolio.

● Identify opportunities to improve school NPS; drive timely renewals and support admissions growth.

● Support the Academic team in implementing academic processes effectively at partner schools.

● Ensure timely collection of outstanding dues from partner schools.





● Conduct training for teachers and staff; track implementation quality in coordination with Academic and Sales teams.

● Maintain accurate CRM records, execute BTL campaigns, and share periodic progress reports.

EXPERIENCE

Educational Background: Graduate in B.Tech, B.Com, B.Sc, or MBA.

Professional Experience:

● 4–6 years of experience in EdTech or other industries, particularly in B2B, institutional, or corporate solution sales.

● Demonstrated top quartile performance with formal recognition.

● Strong ability in sales pipeline management, lead generation, contract negotiation, and client onboarding.

● 5+ years in customer-facing roles in EdTech (field sales, account management, or key accounts).

● Experience in collections, upselling, and school relationship management.

● Fluent in local language and open to travel to partnered schools.

● Graduate; MBA/BTech or math background preferred.

Competencies Required:

● Proficient in CRM tools, product pitching, stakeholder management, and academic solution selling.

● Excellent communication, negotiation, and presentation skills; strong customer orientation and training ability.

● High ownership, solutions-driven, and collaborative with strong interpersonal skills.

● Curious, resilient, and tech-savvy; thrives in fast-paced environments with a proactive approach.

JOIN US IN TRANSFORMING EDUCATION IN INDIA

📌 Growth Manager (Gangtok)
🏢 LEAD Group
📍 Gangtok