Role & responsibilities -

- Coordinate with branch sales team and support BSM,SMs for lead conversion • Tele-calling / follow up on leads given by salesteam and Corporate office

- Coordinate customer walk in branch. Explainproduct details to customer and suggest schemebased on need analysis

- Conduct self gold valuationand inform gold loan amount.Manage external gold valuation processi.e. interacting with valuator making sure that the process is followed

- Update valuation details in system i.e. Gold portaland loan booking system • Ensure loan processing completed within stipulated TAT.

- Follow up with delinquent customer and ensure thatcustomer does not cross 30 DPD bucket

- Follow up with customer for timely interest collection

- Gold loan file disbursal in system (this could bedone by BOM for most Branches) •

- Custody of gold packets in the office, record it asper process





- Raise Payment Request / Cheque Disbursement, recordit as per process •

- Arrange to send the complete file to COPS as per process.

- Manage Related MIS, interface with COPS, regionalteams as might be required.

- Co-ordinate with central tele calling team for collections / follow up for payments from overdue borrowers Customer Support / Service as required.

Preferred candidate profile -

- Sales process management in FMCG/ Direct sales company

- Understanding of gold process understanding ,KYC Knowledge & Sales process

- Gold loan Sales process & BTL Marketing

- Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge

📌 Gold Loan Executive (Bikaner)
🏢 HDB Financial Services
📍 Bikaner