Job Title: Receptionist – Patient Services & B2C Operations

Company: Redpath Diagnostics

Industry: Healthcare / Diagnostic Laboratory

Job Type: Full-Time

Department: Front Office / Patient Services

Location: SCO 8 & 9, Sector 114, Kharar–Landran Road, Mohali, Punjab

About Redpath Diagnostics

Redpath Diagnostics is a healthcare and diagnostic laboratory committed to providing reliable diagnostic services, professional patient care, and a smooth customer experience. We are looking for a confident, courteous, and responsible Receptionist to manage front-desk activities and support our patient service and B2C operations.

Key Responsibilities

- Welcome patients and visitors professionally and manage front-desk operations.
- Handle incoming calls, patient inquiries, test-related queries, and appointment bookings.
- Register patients accurately and manage billing, cash/online payment entries, and receipts.
- Explain available test packages, applicable discounts, and health check-up offers to patients.
- Coordinate home sample collection bookings with the collection team and ensure timely follow-ups.
- Coordinate with laboratory staff for sample collection, patient queries, and report dispatch.
- Share reports with patients through approved channels and maintain proper dispatch records.
- Support health check-up camps, patient outreach activities, and B2C customer engagement.
- Follow up with customers regarding pending bookings, inquiries, and service requirements.
- Maintain accurate patient records and ensure confidentiality of patient information.
- Coordinate with technical and non-technical teams to ensure smooth daily operations.
- Follow company policies, standard operating procedures, and patient service protocols.

Required Skills & Qualifications




- Graduate preferred; candidates with relevant qualifications and experience may also apply.
- Prior experience in reception, front office, customer service, hospital, or diagnostic laboratory operations will be an advantage.
- Positive communication skills in Hindi and Punjabi; basic English communication is desirable.
- Basic computer knowledge, data entry, email handling, and MS Excel skills.
- Strong interpersonal skills and a polite, patient-focused approach.
- Ability to handle multiple tasks, manage busy front-desk operations, and work under pressure.
- Good coordination, follow-up, and problem-solving skills.
- Attention to detail while handling patient registration, billing, and report dispatch.
- Customer-oriented mindset with the ability to explain services and generate B2C bookings.
- Professional grooming, punctuality, honesty, and a responsible attitude.

Preferred Candidate Profile We are looking for someone who is not limited to routine reception duties but can actively contribute to patient satisfaction, home collection bookings, health check-up promotions, and overall customer service.

Candidates with experience in a diagnostic lab, hospital, pathology lab, or healthcare front office will be preferred.

What We Offer

- Prospect to work with a growing diagnostic healthcare organization.
- Professional work environment and learning opportunities.
- Exposure to patient services, diagnostic operations, and B2C customer engagement.
- Salary as per experience, skills, and suitability.

How to Apply Interested candidates may apply through Indeed with their updated resume. Shortlisted candidates will be contacted for an interview.

Join Redpath Diagnostics and contribute to delivering a better patient experience.

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Desk - Receptionist (Landran)
🏢 Redpath Diagnostics
📍 Landran