Zouma Consulting Services is hiring freshers with excellent communication skills for a Customer Support Executive role on a UK process. You will be the first point of contact for our customers, handling their queries over voice and chat with clarity, patience and a positive attitude. You’ll get hands-on training and a clear path to grow with an MNC organisation.
Key responsibilities
- Handle inbound customer calls and chats professionally and politely.
- Understand customer queries and resolve them accurately, or escalate to the right team.
- Record customer interactions and update the system correctly.
- Meet quality, accuracy and response-time targets.
- Follow company processes and give customers a consistently good experience.
- Work with your team and team leader to keep improving.
Requirements
- Excellent spoken and written English. This is the most important requirement.
- Clear, confident voice and good listening skills.
- Comfortable working in the UK shift, starting from 12:30 PM.
- Basic computer skills, including typing and working with email.