Manager Founders Office

1. Role Summary The Manager Founders Office at Zappfresh acts as a strategic extension of Founder Deepanshu Manchanda, driving highimpact initiatives, enabling faster decision-making, and ensuring execution excellence across business, operations, technology, and people. The role demands solid analytical capability, cross-functional leadership, and the ability to translate the Founders priorities into measurable business outcomes.

2. Key Responsibilities

Strategic Planning & Business Support

- Lead strategic initiatives from ideation to execution.
- Conduct business research, financial modelling, and competitive benchmarking.
- Prepare founder-ready briefs, business reviews, and board-level presentations.

Program & Project Management

- Drive multi-functional projects across operations, supply chain, technology, HR, finance, and growth.
- Build project charters, timelines, risk registers, and governance mechanisms.
- Track progress and ensure timely closure of founder-priority tasks.

Executive Communication & Coordination

- Draft high-quality notes, speeches, and strategic documents for the Founder.
- Manage confidential information with discretion.
- Coordinate with CXOs and business heads to ensure alignment on founder directives.

Operational Excellence & Problem Solving

- Identify business gaps and propose actionable solutions.
- Build dashboards, MIS, and performance trackers.
- Ensure operational discipline and follow-through across teams.

Stakeholder Management

- Liaise with internal teams, external partners, investors, and strategic stakeholders.
- Maintain seamless communication flow and ensure timely updates to the Founder.

Debt Management & Banking Coordination





- Support the Founder and Finance team in managing debt obligations and lender relationships.
- Track all loan facilities, repayment schedules, interest servicing, and debt covenants.
- Coordinate with banks, financial institutions, auditors, and internal stakeholders.
- Maintain trackers and dashboards related to debt servicing and financial commitments.

Special Projects

- Lead pilots, new business initiatives, digital transformation projects, and strategic experiments.
- Conduct feasibility studies and build execution roadmaps.

3. KPIs

- Strategic Initiative Delivery % of founder-priority projects delivered within agreed timelines
- Quality of Executive Outputs Founder/CXO rating on briefs, decks, and analyses
- Business Impact Contribution Quantified impact of initiatives (cost savings, revenue uplift, efficiency gains).
- Issue Resolution Speed Average turnaround time for founder-assigned tasks
- Cross-functional Alignment % of initiatives with full stakeholder buy-in and timely follow-through
- Recommendation Adoption Rate % of strategic recommendations accepted and implemented

4. Functional Competencies

- Strategic Insight & Foresight Ability to anticipate business trends, connect crossfunctional dots, and convert Founder priorities into actionable strategic roadmaps.




- Business Acumen & Commercial Understanding Strong grasp of P&L; drivers, unit economics, cost structures, customer behaviour, and competitive landscape to support highquality decision-making.
- AI, Automation & Digital Enablement Ability to leverage AI tools, automation platforms, and data systems to improve decision-making, streamline workflows, and enhance operational efficiency across Zappfresh.
- Project & Program Leadership Capability to plan, govern, and execute multistakeholder projects with clarity, discipline, and measurable outcomes.
- Execution Excellence & Follow-through Strong ownership mindset with the ability to drive founderassigned initiatives to closure with speed, accuracy, and operational rigour.
- Stakeholder Alignment & Influence Ability to align CXOs, business heads, and cross-functional teams, ensuring buyin and seamless execution without formal authority.

Desired Candidate Profile

Education

- Bachelor's degree in Engineering, Commerce, Finance, Economics, Business Administration, or related disciplines.
- Postgraduate qualification in Management, Finance, Strategy, or Project Management will be preferred but is not mandatory.

Experience

- 4-8 years of relevant experience in Founders Office, CEO Office, PMO, Business Excellence, Corporate Strategy, Consulting, Finance, or Operations roles.
- Proven experience in managing cross-functional projects and driving business outcomes.
- Experience in coordinating with senior leadership teams and multiple stakeholders.
- Prior experience in fast-growing startups, consumer businesses, e-commerce, FMCG, food-tech, retail, manufacturing, or logistics sectors preferred.

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