23 Oct
|
adroitent
|
Bengaluru
23 Oct
adroitent
Bengaluru
Dear Candidate,
We have openings for Bangalore / hyderabad / Pune Location.
.
Mandatory skills
- Five9 VCC / CCaaS implementation and architecture.
- IVR Studio, ACD, call flows, queues, and skills-based routing.
- CRM integration, preferably Salesforce Sales Cloud and Service Cloud.
- REST/SOAP APIs, webhooks, CTI, and real-time data integration.
- SIP, RTP, VoIP, and cloud contact center fundamentals.
- Solution design, technical documentation, troubleshooting, and leadership.
Valuable-to-have skills
- Five9 Plus Adapter for Salesforce.
- Five9 IVA, AI Agent Assist, and conversational AI.
- Workforce Management (WFM), Quality Management (QM), and Workforce Engagement Management (WEM).
- Five9 certification or implementation partner certification.
- Legacy contact center migration to cloud.
These priorities align with published Five9 architect role requirements.
📌 Five9 Contact Center Solutions Architect (Bengaluru)
🏢 adroitent
📍 Bengaluru