Job Title: Financial Counsellor

Company Name: Manipal Hospitals

As a Financial Counsellor at Manipal Hospitals, your primary responsibility will be to assist patients and their families in understanding their financial options regarding medical treatments. You will play a critical role in providing information about various payment plans, insurance claims, and financial assistance programs available to patients. Your goal will be to ensure patients have a clear understanding of their financial obligations and help them navigate the complexities of healthcare financing.

Key Responsibilities

- Provide detailed information regarding various treatment costs, payment options, and financing plans.
- Assist patients in understanding their insurance policies and navigating the claims process.
- Work closely with the billing department to resolve any financial inquiries or discrepancies.
- Develop and maintain relationships with patients, their families, and healthcare providers.
- Conduct financial assessments to determine patients' eligibility for financial assistance programs.
- Educate patients on available healthcare financing resources and assist them in applying for financial aid where applicable.
- Maintain accurate records of financial consultations and ensure confidentiality of patient information.
- Collaborate with hospital administration to develop strategies for improving the patient financial experience.

Skills Required

- Strong communication and interpersonal skills to effectively interact with patients and healthcare staff.




- Excellent analytical and problem-solving abilities to assess financial situations and provide appropriate solutions.
- Compassionate and empathetic approach towards patients during financial discussions.
- Detail-oriented with solid organizational skills to maintain accurate records and documentation.
- Ability to work independently as well as collaboratively in a team environment.
- Proficient in managing sensitive financial information with discretion.

Tools Required

- Proficiency in Microsoft Office Suite, particularly Excel and Word, for documentation and reporting.
- Familiarity with hospital billing software and electronic health record systems.
- Knowledge of healthcare insurance plans and patient financial assistance programs.
- Ability to utilize data analysis tools for generating financial reports and patient analysis.

About the Role

As a Financial Counsellor at Manipal Hospitals, you will play a vital role in assisting patients with understanding their financial responsibilities related to medical care. You will guide them through the complexities of financial transactions and insurance processes while ensuring transparency and clarity.



This position requires strong communication and interpersonal skills to build trust and rapport with patients and their families.

About the Team

You will be part of a dedicated team focused on delivering exceptional patient experiences. The team consists of professionals who are knowledgeable about healthcare finance and are committed to providing support throughout the entire billing process. Collaboration within the team is essential, as you will often work closely with medical staff, insurance companies, and administrative personnel to ensure seamless service.

You are Responsible for

Conducting comprehensive assessments of patients' financial situations and providing tailored financial advice.

Coordinating with insurance providers to verify coverage and benefits for patients.

Ensuring accurate and timely submission of claims and follow-up on any outstanding payments.

Educating patients about payment options, financial assistance programs, and hospital policies.

Maintaining detailed records of patient interactions and financial transactions.

To succeed in this role – you should have the following:

Strong understanding of healthcare finance and insurance processes.

Excellent communication and interpersonal skills to effectively engage with patients.

Detail-oriented approach to managing financial data and documentation.

Proven problem-solving skills and the ability to work under pressure in a fast-paced environment.

A background in finance, healthcare administration, or related fields is preferred.

📌 Financial Counsellor (New Delhi)
🏢 Manipal Hospitals
📍 New Delhi