Role overview The Field Service Technician installs, repairs and maintains home appliances at customers' homes, keeping every visit quick, clean and fixed right the first time.

Detail

Value

Job title

Field Service Technician

Department

Service & Customer Support

Reports to

Service Manager / Service Supervisor

Location

Chennai and nearby service areas (field-based)

Employment type

Full-time

Working days

6 days a week, rotating weekly off; weekend and holiday visits as scheduled

Experience

1–4 years in appliance service (freshers with ITI/Diploma considered)

The technician represents Sowbaghya at the customer's doorstep. They handle installation, demo, breakdown repair and preventive maintenance across air conditioners, refrigerators, washing machines, televisions, microwave ovens, water purifiers, chimneys and small kitchen appliances.

Key responsibilities

Installation and demo

- Install and commission new appliances bought from Sowbaghya showrooms (split/window AC, washing machine, TV wall-mount, chimney, water purifier, etc.).
- Check site readiness: power supply, earthing, voltage, plumbing and drainage points; advise the customer on any gaps.
- Demonstrate product features, protected use and basic care to the customer.

Repair and maintenance

- Attend breakdown complaints,



diagnose faults and complete repairs on site wherever possible.
- Carry out preventive maintenance, AC servicing (filter, coil cleaning, gas top-up/charging) and AMC visits.
- Replace faulty spare parts and arrange workshop pickup for repairs that cannot be done on site.
- Coordinate with brand service centres for warranty claims and authorised repairs.

Customer handling

- Reach customers within the scheduled time slot and call ahead before every visit.
- Explain the fault, repair needed and charges clearly before starting chargeable work.
- Collect payments for chargeable service and hand over proper bills/receipts.
- Keep the work area clean and leave only after the customer confirms the appliance is working.
- Promote AMC, extended warranty and accessories where they genuinely suit the customer.

Reporting and process

- Update job status, parts used, photos and customer signature/OTP in the service app or job card.
- Return used and defective parts, and account for all spares and tools issued.
- Report recurring product faults and customer feedback to the Service Manager.
- Follow electrical safety, ladder/height safety and gas-handling procedures on every job.

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Field Service Technician (Chennai)
🏢 learnsoft
📍 Chennai