1. Customer Interaction &
- Product Demonstration

- Conduct live product demonstrations for prospective customers and leads.

- Explain product features, perks, functionality, and usage clearly.

- Guide customers regarding smart features, product performance, and user experience.

- Educate customers about product maintenance, care, and safety guidelines.

- Address customer queries and provide accurate product-related information.

1. Product Installation &
- Technical Support

- Handle product demonstrations, installation, and setup at customer locations whenever required.

- Install and configure robotic cleaning products and ensure proper operational testing.

- Assist customers with mobile application setup and smart connectivity features.

- Provide basic troubleshooting and technical assistance for operational issues.

- Handle installation, servicing coordination, troubleshooting, maintenance guidance, and customer support after sales.

- Resolve product-related concerns within the scope of responsibility and coordinate with the concerned team for issues requiring additional technical assistance.

- Provide technical guidance to ensure efficient product performance and high customer satisfaction.

1. Sales Coordination &
- Follow-Up

- Coordinate with the sales team for lead updates, customer visits, and follow-ups.

- Support the sales process by addressing product-related queries and assisting customers in making informed purchase decisions.

- Follow up with prospective customers after demonstrations to support lead conversion.

- Maintain effective communication with customers and the internal sales team.

1. Product Maintenance &
- Operations

- Maintain demo products and ensure they are functioning properly.

- Keep store display units and demonstration setups clean, active, and ready for customer presentations.

- Check product functionality and report defects, malfunctions, or maintenance requirements promptly.

- Ensure products are handled, stored, and demonstrated appropriately.

1.



Customer Feedback &
- Reporting

- Collect customer feedback regarding product performance, usability, and overall experience.

- Report customer complaints, technical issues, and suggestions to management.

- Maintain daily activity reports, customer visit details, demonstration records, and follow-up updates as required.

- Share relevant customer insights with the sales and technical teams.

1. Promotional Activities, Events &
- Market Research

- Support promotional activities, exhibitions, store events, and product launches.

- Assist in product awareness campaigns and customer engagement initiatives.

- Conduct market visits and basic market research to understand customer needs, competitor activities, and sales opportunities.

- Participate in promotional campaigns and other business development activities as assigned.

1. Additional Responsibilities

- Perform any other work or duties assigned by the reporting manager or management in accordance with business requirements.

- Coordinate with relevant departments to ensure smooth daily operations and timely resolution of customer concerns.

- Follow company policies, reporting procedures, and professional customer service standards.

Required Skills &

- Qualifications

- Good communication, interpersonal, and customer-handling skills.

- Interest in smart home appliances, robotics, electronics, and technology-based products.

- Basic technical knowledge and the ability to learn product installation and troubleshooting procedures.

- Good presentation, problem-solving, and coordination skills.

- Basic smartphone, mobile application, and computer knowledge.

- Willingness to travel for customer visits, demonstrations, installations, and field activities.

- A two-wheeler and valid driving licence are mandatory for field travel.

- Previous experience in field sales, product demonstrations, electronics, home appliances, or technical customer support will be preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Leave encashment

Work Location: In person

📌 Field Sales Executive (Nikol)
🏢 Robolta Ai Technovation
📍 Nikol