Purpose/Objective

The role is responsible for managing Sales Operations, CRM processes, Management Information Systems (MIS), customer lifecycle tracking, and business reporting to support productive sales governance and enhance customer experience.

The position will ensure data accuracy, process compliance, revenue tracking, customer communication management, and actionable insights for decision-making across residential and commercial real estate projects.

Key Responsibilities of Role

- Manage and monitor end-to-end sales operations processes from booking to possession.
- Ensure accuracy of customer booking records, inventory allocation, and sales documentation.
- Coordinate with Sales, Finance, Legal, and Project teams for seamless transaction processing.
- Track sales performance metrics and provide periodic reports to management.
- Support implementation of sales policies, SOPs, and process improvements.

CRM Operations - Ensure effective customer relationship management throughout the customer journey.

- Monitor customer queries, escalations, and service requests to ensure timely resolution.
- Maintain customer databases and ensure data integrity within CRM systems.
- Coordinate customer communication related to payments, project updates, possession schedules, and documentation.
- Develop mechanisms to improve customer satisfaction and service quality.

MIS & Reporting - Generate daily, weekly, and monthly MIS reports for sales, collections, inventory, and customer engagement.

- Prepare business dashboards and analytical reports for leadership review.
- Track key business KPIs and highlight trends, risks,



and opportunities.
- Ensure timely submission of management reports with complete accuracy.
- Automate repetitive reporting activities and improve reporting efficiency.

Process Governance & Compliance - Ensure adherence to RERA, internal compliance requirements, and company policies.

- Conduct regular audits of customer and sales data.
- Support data-driven decision-making through accurate reporting and analysis.
- Maintain confidentiality of customer and business information.

Stakeholder Management - Collaborate with Sales, Marketing, Finance, Legal, Projects, and Customer Service teams.

- Act as a single point of contact for MIS and CRM-related operational requirements.
- Provide management support for business reviews, presentations, and performance tracking

Technical Competencies

CRM Management (Salesforce, SAP CRM, Microsoft Dynamics, Zoho CRM, or equivalent),Customer Lifecycle Management,Lead-to-Closure Process Monitoring,Customer Escalation Management

Qualifications and Experience

- Bachelor's Degree in Business Administration, Commerce, Finance, Engineering, or related discipline.
- MBA/PGDM in Marketing, Operations, CRM, or Analytics preferred.

-- 6-10 years of experience in Sales Operations, CRM, MIS, Customer Service, or Business Operations.

- Prior experience in Real Estate, Infrastructure, Construction, Hospitality, Banking, or similar customer-centric industries preferred.
- Experience in handling CRM platforms, sales databases, customer lifecycle management, and reporting systems.

Executive – Sales Operations & MIS

📌 Executive – Sales Operations & MIS (Noida)
🏢 Adani Group
📍 Noida