Job Title: Executive – MBO Channel

Department: Dealer Network / MBO Channel

Key Responsibilities & Tasks

1. Order Placement & Management

- Coordinate with ABMs for dealer order placement and resolve order-related issues, including pricing, SKU discrepancies, payments, and delivery status.
- Track pending orders and coordinate with internal teams for timely resolution.

2.Queries & Issue Resolution

- Manage dealer-related queries escalated by ABMs.
- Coordinate with internal teams to resolve invoice, payment, pricing, and other operational issues.

3.Returns & Replacements

- Process and track return/replacement requests received through ABMs.
- Coordinate with relevant teams for approvals, pickups, replacements, and closure.

4.Dealer Onboarding

- Coordinate with ABMs for dealer documentation, registration, dealer code creation, and activation.




- Track onboarding progress and ensure timely completion.

5.MIS & Reporting

- Maintain trackers and reports for orders, queries, returns/replacements, and dealer onboarding.
- Monitor pending cases and ensure timely follow-ups and escalations.

Desired Candidate Profile

- Graduate in any discipline.
- Experience in sales operations, dealer operations, or backend support preferred.
- Valuable coordination and communication skills.
- Proficiency in MS Excel/Google Sheets and reporting.

Key Performance Indicators (KPIs)

- Timely order processing and query resolution.
- Turnaround time for returns and replacements.
- Dealer onboarding and activation timelines.
- Accuracy and timeliness of MIS reporting.

📌 Executive – MBO Channel / Dealer's Network (Hyderabad)
🏢 Wakefit
📍 Hyderabad