- : Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).

- Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.

- Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.

- Engage with customers through email for query resolution, ensuring timely and professional communication.

- Build and maintain positive working relationships with customers while delivering exceptional service.

- Maintain high accuracy and productivity standards , ensuring error‑free work and adherence to SLAs.

- Participate in process improvement initiatives to enhance operational efficiency.

- Adapt to new processes and changes within a dynamic work workplace with a willingness to learn.

- Responsibilities: Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).

- Process refunds,



fares, and pricing accurately in accordance with company policies and airline guidelines.

- Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.

- Engage with customers through email for query resolution, ensuring timely and professional communication.

- Build and maintain positive working relationships with customers while delivering exceptional service.

- Maintain high accuracy and productivity standards , ensuring error‑free work and adherence to SLAs.

- Participate in process improvement initiatives to enhance operational efficiency.

- Adapt to new processes and changes within a dynamic work environment with a willingness to learn.

Qualifications: Graduate 1 - 3 Years

📌 Executive (Gurugram)
🏢 EXL Service
📍 Gurugram