The Executive – VOC & VOE will be responsible for managing and resolving dealer/distributor complaints and employee grievances while ensuring a high level of stakeholder satisfaction. The role involves complaint tracking, data analysis, reporting, coordination with cross-functional teams, and driving continuous improvement initiatives through Voice of Customer (VOC) and Voice of Employee (VOE) programs. The candidate should possess robust communication, coordination, and analytical skills with a customer-centric approach.

- Handle dealer, distributor, and employee grievances efficiently within defined timelines.

- Maintain complaint records, dashboards, MIS reports, and conduct root cause analysis for recurring issues.

- Coordinate with Sales, Service, HR, and Operations teams for effective issue resolution and stakeholder communication.

- Collect and analyze VOC/VOE feedback regularly to improve customer and employee satisfaction levels.

📌 Executive (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram