Job Title- Executive - Customer Success/ Client Relations (off-roll)

Employment type- Third Party payroll

Vertical - Crisil Intelligence

Location – Mumbai

Experience- 2 to 5 years

Functional Responsibility / Domain Related

- Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix).
- Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments.
- Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies.
- Develop positive rapport & connect with the key users of various departments at the client organizations.
- Getting market feedback for new product development or enhancing existing products.
- Feedback & testimonials to be collected on a timely basis from the users.

Process Adherence





- Self-motivated for achieving business objectives.
- Constant upgradation of product knowledge for effectively communicating the value proposition to clients.
- Maintenance & regular updation of contacts, client/ product feedback & meeting reports.
- Competition tracking and giving feeds on the same to business.

Client Management / Stakeholder Management

- Key account management through regular meetings with contacts across the hierarchy and across departments

Please note:

- This is not a sales role.
- The candidate will have to go out to meet clients (existing clients) to follow-up/ Explain on the services/products.
- There is no target of revenue generation.

Key Skills

Client Relationship Management, Key Account Management, Stakeholder Management, Client Servicing, Sales Support, Communication Skills, Operations Management.

📌 Executive - Customer Success/ Client Relations (off-roll) (Mumbai)
🏢 Crisil
📍 Mumbai