Customer Quality Management

- Act as the primary quality coordinator for Tata Power projects.

- Handle customer complaints and ensure timely resolution.

- Monitor customer satisfaction metrics and drive continuous improvement.

- Conduct customer complaint trend analysis and recommend corrective actions.

- Participate in customer review meetings and quality discussions.

Field Failure Analysis

- Investigate inverter failures reported from project sites.

- Coordinate with Service, R&D;, Production, and Testing teams for root cause analysis.

- Prepare detailed 8D Reports, RCA, CAPA, and lessons learned documents.

- Validate corrective actions before implementation.

Project Quality Assurance

- Ensure supplied products comply with Tata Power technical specifications.

- Verify project documentation including inspection reports, FAT reports, and test certificates.

- Monitor product quality during dispatch and installation.

- Support site quality inspections whenever required.

Cross Functional Coordination

- Coordinate with Production, R&D;, Purchase, Service, and PPC departments.

- Ensure timely implementation of engineering changes.

- Follow up on quality issues until complete closure.

- Support new product introduction (NPI) and validation activities.

Process Improvement

- Identify recurring quality issues.

- Drive continuous improvement initiatives using Lean, Kaizen, and Six Sigma concepts.

- Reduce field failure rate through preventive quality actions.

- Improve First Pass Yield (FPY) and customer acceptance rate.

Documentation & Reporting

- Prepare daily, weekly, and monthly quality MIS reports.

- Maintain customer complaint tracker and CAPA tracker.

- Generate quality dashboards and KPI reports.

- Ensure proper documentation as per ISO 9001 requirements.

Compliance & Audits

- Participate in Tata Power quality audits.

- Support internal, external, and customer audits.

- Ensure compliance with ISO 9001, ISO 14001, and applicable quality standards.





- Maintain audit records and closure reports.

Customer Quality Management

- Act as the primary quality coordinator for Tata Power projects.

- Handle customer complaints and ensure timely resolution.

- Monitor customer satisfaction metrics and drive continuous improvement.

- Conduct customer complaint trend analysis and recommend corrective actions.

- Participate in customer review meetings and quality discussions.

Field Failure Analysis

- Investigate inverter failures reported from project sites.

- Coordinate with Service, R&D;, Production, and Testing teams for root cause analysis.

- Prepare detailed 8D Reports, RCA, CAPA, and lessons learned documents.

- Validate corrective actions before implementation.

Project Quality Assurance

- Ensure supplied products comply with Tata Power technical specifications.

- Verify project documentation including inspection reports, FAT reports, and test certificates.

- Monitor product quality during dispatch and installation.

- Support site quality inspections whenever required.

Cross Functional Coordination

- Coordinate with Production, R&D;, Purchase, Service, and PPC departments.

- Ensure timely implementation of engineering changes.

- Follow up on quality issues until complete closure.

- Support recent product introduction (NPI) and validation activities.

Process Improvement

- Identify recurring quality issues.

- Drive continuous improvement initiatives using Lean, Kaizen, and Six Sigma concepts.

- Reduce field failure rate through preventive quality actions.

- Improve First Pass Yield (FPY) and customer acceptance rate.

Documentation & Reporting

- Prepare daily, weekly, and monthly quality MIS reports.

- Maintain customer complaint tracker and CAPA tracker.

- Generate quality dashboards and KPI reports.

- Ensure proper documentation as per ISO 9001 requirements.

Compliance & Audits

- Participate in Tata Power quality audits.

- Support internal, external, and customer audits.

- Ensure compliance with ISO 9001, ISO 14001, and applicable quality standards.

- Maintain audit records and closure reports.

📌 Engineer-OEM (Haryana)
🏢 Eastman Auto u0026 Power
📍 Haryana