Key Responsibilities

- Business Growth: Develop and execute growth strategies to expand Pidge’s customer base, market presence, and revenue.
- Customer Acquisition: Identify new business opportunities and drive acquisition of enterprise, mid-market, and SME customers.
- Revenue Generation: Own growth targets, revenue performance, and business development initiatives.
- Strategic Partnerships: Build and strengthen relationships with enterprise clients, channel partners, and key industry stakeholders.
- Customer Success & Retention: Improve customer engagement, retention, repeat business, and overall customer satisfaction.
- Account Expansion: Identify upselling and cross-selling opportunities within existing accounts to maximize revenue potential.
- Market Intelligence: Analyze industry trends, competitor activities, and customer requirements to identify new growth opportunities.
- Cross-functional Collaboration: Work closely with Sales, Operations, Product, and Marketing teams to ensure seamless customer onboarding and service delivery.
- Performance Management: Track key business metrics, conversion rates, customer acquisition costs, retention, and revenue growth.
- Team Leadership: Lead and mentor teams to achieve business objectives and deliver measurable results.

Required Skills & Qualifications




- 8–10 years of relevant experience in Growth, Business Development, Enterprise Sales, or Revenue Management.
- Mandatory logistics industry experience, preferably in last-mile delivery, 3PL, supply chain, hyperlocal logistics, or logistics technology.
- Proven track record of driving revenue growth and acquiring current customers.
- Strong understanding of B2B business models, enterprise client management, and commercial negotiations.
- Experience managing key accounts and developing strategic business relationships.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, stakeholder management, and leadership abilities.
- Ability to work in a target-driven, high-growth business environment.

Preferred Candidate Profile
- Experience in a logistics technology or tech-enabled logistics company.
- Strong network across enterprise clients, e-commerce, retail, and other logistics-intensive sectors.
- Demonstrated ability to convert business opportunities into sustainable revenue.
- A growth-oriented mindset with a strong focus on customer value and business outcomes.

Interested candidates can share their profiles highlighting their logistics industry experience, growth achievements, and revenue ownership.

📌 Director – Customer Success & Growth (Gurugram)
🏢 Pidge
📍 Gurugram