1. System Enhancement ROI: Reduction in manual interventions and cost savings from implemented enhancements.
2. Claims Provisioning Accuracy: Variance within defined actuarial/finance thresholds
3. Outstanding Client Monies: % reduction in aged outstanding items (>30 days) within 2 quarters.
4. Audit Observation Reduction: YoY reduction in audit observations (impacting financial risk)
5. Loss Incidents: Zero high-severity financial loss incidents due to control failures
6. Timeliness of Regulatory & Internal Reporting: 100% reports delivered within SLA.
7. Vendor SLA Compliance: 100% adherence to service levels for outsourced vendors.
8. Incident Management: RCA and remediation completed within SLA; zero repeat incidents impacting customer experience.
9.



Access Governance: 100% timely provisioning/deprovisioning to avoid service disruption.
10. Collaborate with IT and functional teams to identify, propose, and implement system enhancements for claims processing, automation, and risk mitigation
11. Ensure timely clearance per reconciliation schedule.
12. Monitor vulnerable areas; engage with Risk/GCE
13. Identify, assess, and document risks and controls; perform control testing; RCA for gaps; monitor remediation; ensure timely refresh; drive automation of manual controls.

📌 Deputy Manager - Claims (Gurugram)
🏢 Canara HSBC
📍 Gurugram