Key Responsibilities

- Own end-to-end delivery across multiple banking and financial services accounts, including implementations, change requests, upgrades, and managed services.
- Establish delivery governance through project reviews, risk tracking, release planning, and executive steering committees.
- Lead project recovery, root-cause analysis, and preventive actions for escalations and troubled engagements.
- Ensure every account has clear delivery ownership and technical leadership, with smooth transitions from implementation to ongoing operations.
- Build technical competencies through skill frameworks, certifications, reusable accelerators, and delivery playbooks.
- Manage resource planning, team capacity, utilisation, and staffing across accounts.
- Hire, mentor, and develop delivery managers and technical leads while building succession plans.
- Own estimation and scoping for change requests and current engagements in collaboration with Sales.
- Participate in account business reviews and identify opportunities for service expansion.

Required Skills & Experience
- 15 years of experience in software delivery, including at least 5 years leading multi-account delivery for banks or financial institutions.




- Hands-on delivery experience with payments, cash management, or corporate banking platforms, preferably product-led implementations.
- Experience leading teams of 15 professionals, including delivery managers and technical leads.
- Proven ability to recover troubled projects and manage executive-level escalations with banking stakeholders.
- Strong expertise in estimation, project scoping, Statements of Work (SOWs), and change request commercials.
- Excellent stakeholder management, delivery governance, and team leadership skills.

Good to Have
- Understanding of Indian banking and payments regulations, including relevant RBI guidelines.
- Experience building technical practices, competency frameworks, reusable accelerators, and hiring pipelines.
- Experience delivering technology solutions for international banks or insurance companies.

Ideal Candidate A delivery leader who remains calm under pressure, communicates risks transparently, develops strong delivery leaders, and collaborates effectively with Sales, Customer Success, and Engineering to deliver reliable outcomes for banking clients.

📌 Delivery Head - Payments (Mumbai)
🏢 Recro
📍 Mumbai