Core Responsibilities

- Outbound &
- Inbound Calls:

Make and receive high-volume phone calls (sometimes via auto-dialers) to inform debtors about past-due accounts.

- Payment Negotiation: Negotiate partial payments, full settlements, or structured installment payment plans.

- Skip Tracing: Research and locate debtors who have changed phone numbers or addresses using public databases and tracking software.

- Dispute Resolution: Handle billing questions, investigate account errors, and resolve customer grievances.

- Record Keeping: Document all communication logs, payment promises, and account statuses accurately in agency databases.

- Legal Compliance: Follow federal, state, and local laws—such as the Fair Debt Collection Practices Act (FDCPA)—along with internal company policies.

Key Skills &

- Qualifications

- Communication &
- Persuasion:

Strong verbal negotiation,



active listening, and conflict-resolution skills to handle stressed or hostile debtors.

- Resilience &

- Drive:

Ability to handle rejection, work under pressure, and meet monthly recovery and call quotas.

- Computer Literacy: Familiarity with Microsoft Office, CRM platforms, and specialized collection software.

- Education &

- Experience:

Typically requires a high school diploma or GED, with preferred backgrounds in customer service, sales, or prior collections experience.

Pay: ₹12,000.00 - ₹18,000.00 per month

Perks

- Health insurance

- Internet reimbursement

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Debt Collector (Raipur)
🏢 PC World
📍 Raipur