- Provide Datalink support, including new connection setup and troubleshooting existing connections.

- Monitor and resolve down remote agents and manage necessary upgrades.

- Manage non-remote agent setups, including creating and managing sFTP sites and S3 deployments (e.g., ModMed, ICP).

- Track schema changes and new table additions, collaborating with the mapping team to ensure proper integration.

- Capture and document new data sources not yet seen by engineering.

- Manage offsite and cloud-hosted remote agents, such as Compulink cloud environments.

- Oversee data deliveries to commercial partners and maintain external vendor connections.

- Ensure account management and continuity of service, resolving connection failures when they occur.

- Escalate unresolved or systemic issues to Engineering and other specialized teams.

- Collaborate with cross-functional teams to build tooling or processes that improve team efficiency.

- Ensure prompt and complete problem solving to technical challenges as outlined in Service Level Agreements (SLAs).

- Provide Datalink support,



including new connection setup and troubleshooting existing connections.

- Monitor and resolve down remote agents and manage necessary upgrades.

- Manage non-remote agent setups, including creating and managing sFTP sites and S3 deployments (e.g., ModMed, ICP).

- Track schema changes and current table additions, collaborating with the mapping team to ensure proper integration.

- Capture and document new data sources not yet seen by engineering.

- Manage offsite and cloud-hosted remote agents, such as Compulink cloud environments.

- Oversee data deliveries to commercial partners and maintain external vendor connections.

- Ensure account management and continuity of service, resolving connection failures when they occur.

- Escalate unresolved or systemic issues to Engineering and other specialized teams.

- Collaborate with cross-functional teams to build tooling or processes that improve team efficiency.

- Ensure prompt and complete problem solving to technical challenges as outlined in Service Level Agreements (SLAs).

📌 Data Support Specialist (Tier II Ingestion) (Pune)
🏢 PureSoftware Technologies
📍 Pune