Job Title: Customer Support Representative– US Voice Process
Experience: 1+ Year
: We are looking for a Customer Care Executive for the US Voice Process. The candidate should have at least 1 year of experience in customer service, handling inbound/outbound calls, and resolving customer queries efficiently.
Key Responsibilities
- Handle customer inquiries via voice calls.
- Provide prompt and accurate resolutions to customer concerns.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions and follow established processes.
- Meet productivity and performance targets.
Requirements:
- Minimum 1 year of experience in Customer Care/Voice Process.
- Excellent verbal communication skills in English.
- Strong problem-solving and customer-handling skills.
- Comfortable working in rotational shifts.
- Basic computer knowledge and familiarity with CRM tools is preferred.