Key Responsibilities

1.

Customer Order

Management

- Handle customer enquiries, order confirmations, and order processing.

- Coordinate with sales teams to ensure accurate order execution.

- Verify product availability, pricing, delivery schedules, and customer requirements.

- Monitor pending orders and ensure timely order fulfillment.

- Maintain accurate customer order records.

2.

Customer

Communication &

- Support

- Respond promptly to customer enquiries through email and telephone.

- Provide regular updates regarding order status, shipment tracking, and delivery timelines.

- Handle customer complaints professionally and ensure timely resolution.

- Coordinate with customers regarding delivery issues, shortages, damaged products, and documentation requests.

- Maintain strong customer relationships through effective communication.

3. Warehouse &

- Logistics Coordination

- Coordinate with warehouse teams for order picking, packing, and dispatch.

- Monitor daily shipments and delivery performance.

- Coordinate with courier and logistics partners for timely deliveries.

- Follow up on delayed shipments and resolve delivery-related issues.

- Track proof of delivery (POD) and shipment discrepancies.

4. Sales &

- Internal Coordination





- Work closely with sales, warehouse, finance, and logistics departments.

- Coordinate customer requests for invoices, COA, SDS/MSDS, and other product documents.

- Follow up on pending orders, backorders, and customer escalations.

- Support sales teams with order-related information and customer service requirements.

- Coordinate with China headquarters when required.

5. Reporting &

- Performance Monitoring

- Prepare daily order status and dispatch reports.

- Maintain customer complaint and resolution records.

- Monitor pending orders and delayed deliveries.

- Prepare periodic customer service performance reports.

- Identify recurring operational issues and recommend improvements.

Required Qualifications &

- Experience

- Graduate in Commerce, Business Administration, Science, or a related field.

- 48 years of experience in customer service, order management, or sales coordination.

- Good knowledge of order processing and logistics coordination.

- Proficiency in MS Excel, ERP systems, and email communication.

- Ability to handle multiple customers and orders simultaneously.

- Robust problem-solving and follow-up skills.

📌 Customer Support Representative (Hyderabad)
🏢 BLD Pharmatech India
📍 Hyderabad