Employment Type: Contract to Hire (C2H) – 6 Months, Extendable
Work Mode: Hybrid (3 Days WFO + 2 Days WFH)
Shift: 24x5 Support | Weekend Off
Interview Mode: Face-to-Face (Mandatory)
FG Req. No.: DTJP00039166
We are looking for customer support professionals with experience in Master Data Management (MDM/MDG), preferably with exposure to Sales and/or Marketing processes. Candidates should have excellent communication skills, robust stakeholder management capabilities, and the ability to resolve issues in real time.
Key Responsibilities & Requirements
- Experience in Master Data Management (MDM/MDG).
- 1–3 years of experience in an international BPO environment.
- Customer support experience.
- Working knowledge of Sales and/or Marketing processes.
- Excellent verbal and written communication skills.
- Strong multitasking and stakeholder management skills.
- Ability to engage with stakeholders and resolve issues in real time.
- Strong problem-solving and analytical abilities.
Work Schedule & Shift Details
- 24x5 support with weekends off.
- Flexibility to work in APJ, EMEA, and US shifts, as assigned after training.
- Hybrid work model: 3 days from the office and 2 days from home.
- Cab facility for female employees working shifts between 8:00 PM and 6:00 AM.
Mandatory Requirements
- Candidates must be comfortable attending a face-to-face interview.
- Candidates must be flexible with international shift timings.
- Candidates must be comfortable with the 6-month C2H arrangement, which is extendable.
Interested candidates can apply with their updated resumes.