Company Description Kumpanio is a social platform designed to help people find verified companions for everyday activities like grabbing coffee, watching a movie, exploring the city, or attending events. The platform focuses on making it easy and safe to connect with others without depending on existing social circles or their schedules. By emphasizing verified profiles and streamlined matching, Kumpanio aims to create spontaneous yet secure social experiences.

The team is driven by the idea that plans should be flexible, fun, and not limited by who is currently available.

Role Description The Customer Support Executive is a full-time, on-site role based in Gurugram. In this position, the individual will respond to user inquiries via chat, email, and phone, providing timely and accurate information about Kumpanio’s platform and features. Daily responsibilities include troubleshooting basic technical issues, guiding users through account setup and verification, and resolving concerns related to safety, payments, and usage.

The role involves tracking and documenting support interactions, escalating complex issues when needed,



and consistently following up to ensure user satisfaction.

The Customer Support

Executive will also share user feedback with internal teams to help improve processes, user experience, and platform reliability.

Qualifications

- Strong customer-facing skills with experience in Customer Support and Customer Service.
- Ability to maintain high Customer Satisfaction, including empathy, patience, and clear communication.
- Experience providing Online Support through chat, email, and ticketing systems.
- Basic Technical Support capabilities, including troubleshooting common user and platform issues.
- Excellent spoken and written English; knowledge of additional languages is an advantage.
- Comfort working in a rapid-paced, consumer-tech or startup environment.
- Ability to work on-site in Gurugram and manage flexible shifts, including evenings or weekends if required.
- Bachelor’s degree or equivalent experience in customer service, communications, or a related field.

📌 Customer Support Executive (Gurugram)
🏢 Kumpanio
📍 Gurugram