About the job

Key Responsibilities<

/solid>:

- Customer support: Handle customer queries through calls, WhatsApp, and other communication channels.
- Order confirmation: Contact customers to confirm orders and verify delivery details.
- Abandoned cart recovery: Follow up with customers who have abandoned their carts and encourage them to complete their purchases.
- COD to prepaid conversion: Convince customers to convert cash on delivery (COD) orders into prepaid orders.
- Sales & upselling: Recommend relevant products, upsell, and cross-sell to increase order value.
- Corporate sales: Support corporate gifting and bulk-order sales by contacting businesses and following up on leads.
- Order follow-ups:



Coordinate with internal teams to resolve customer concerns and ensure a smooth order experience.
- Customer relationship management: Maintain customer records, call follow-ups, and sales reports.

What We're Looking For:

- Strong communication and convincing skills.
- Customer-first mindset with a sales-oriented approach.
- Experience in customer support, telesales, or e-commerce preferred.
- Comfortable handling calls, WhatsApp, and CRM tools.
- Proactive, organized, and target-driven.

Be part of a growing brand where customer relationships and sales go hand in hand!

Apply Now: Send your resume to [email protected]

📌 Customer Support Executive (Delhi)
🏢 Dhwani Astro
📍 Delhi