- Review abandoned and missed calls from the call log, CRM, or telephony system at the start and end of each day.

- Identify repeat callers, urgent leads, and high-priority customer queries for immediate follow-up.

- Make timely call-back attempts at different times of the day to improve customer connect.

- Send follow-up messages through WhatsApp, SMS, or email when customers are unavailable on calls.

- Handle customer queries and provide appropriate assistance through telephone and WhatsApp as per CRM guidelines.

- Manage customer queries through the chat process and ensure timely and accurate responses.

- Record all customer interactions, call-back attempts, follow-ups, and outcomes accurately in the CRM.

- Monitor pending customer queries and ensure timely follow-up until resolution.

- Escalate complex, urgent, or unresolved customer issues to the concerned team or senior as required.

- Maintain qualified communication and ensure a positive customer experience across all support channels.

- Follow CRM processes, call-handling guidelines, and customer service standards consistently.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Associate (Jaipur)
🏢 Sundaram Steels
📍 Jaipur