Location: Pune, Maharashtra

CTC: Up to ₹32,000 per month

Working Days: 5.5 days a week

Shift: Rotational shifts

Week Off: Rotational

Cab Facility: Both-side cab facility available during odd hours

Job Summary

We are hiring Customer Support Associates for an E-Commerce Seller Support process in Pune. The ideal candidate should have strong communication skills, a customer-centric approach, problem-solving abilities, and the ability to handle seller queries professionally across multiple support channels.

The role involves assisting sellers with account-related issues, product listings, orders, payments, shipping, returns, refunds, and other seller-support queries while ensuring accurate resolutions and a positive seller experience.

Key Responsibilities

- Handle seller queries through voice, chat, email, or other assigned support channels.
- Assist sellers with onboarding, account management, product catalogues, listings, pricing, and inventory-related concerns.
- Resolve queries related to orders, shipping, returns, refunds, payments, promotions, disputes, and seller account health.
- Understand seller concerns, investigate issues using available tools and knowledge resources, and provide accurate resolutions.
- Follow established Standard Operating Procedures (SOPs), client policies, quality standards, and service-level agreements (SLAs).
- Maintain accurate case documentation and update customer relationship management (CRM) or case-management systems.
- Escalate complex issues to the appropriate team while ensuring proper documentation and follow-up.
- Maintain professional communication, active listening, empathy,



and ownership throughout every interaction.
- Meet individual performance targets, including quality, productivity, attendance, schedule adherence, and customer satisfaction.
- Identify recurring seller issues and share feedback to help improve the overall seller experience.

Eligibility Criteria
- Experience in E-Commerce, Seller Support, Customer Support, BPO, Contact Centre, or a similar customer-facing role is preferred.
- Strong verbal and written communication skills.
- Good problem-solving, analytical, and troubleshooting abilities.
- Customer-focused attitude with strong ownership and interpersonal skills.
- Ability to work in a fast-paced, target-driven setting.
- Comfortable using multiple systems, applications, and knowledge-management tools.
- Willingness to work in rotational shifts and rotational weekly offs.
- Ability to follow process guidelines, maintain data confidentiality, and adhere to quality standards.

Compensation & Benefits
- Salary up to ₹32,000 CTC per month.
- Both-side cab facility during odd hours.
- Opportunity to work in an E-Commerce Seller Support process.
- Professional development and learning opportunities.

Selection Process
- HR Interview
- Operations Interview
- Written Versant Assessment

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s)

- Are you comfortable attending a face-to-face interview in Pune? If yes, please apply for this position.

Experience:
- CSA – International E-Commerce Seller Support: 1 year (Required)

Location:
- Kharadi, Pune, Maharashtra (Required)

Work Location: In person

📌 Customer Support Associate – International Ecommerce Seller Support (Kharadi)
🏢 Aatmanirbhar Facility Management Private
📍 Kharadi