Company Description Hoopr is India’s leading music-tech platform, launched in 2021, offering copyright-free music and sound effects for a wide range of digital content. The platform features a library of over 12,000 music tracks and SFX used by more than 250,000 creators, 100+ brands, and filmmakers.

Hoopr enables musicians to monetize their work by providing licensed music solutions that meet growing market demand. The company focuses on building tools and technologies that leverage data and consumer insights to deliver intelligent recommendations. These innovations streamline search and discovery for users, enhancing the overall music selection experience.

Role Description This is a full-time, on-site Customer Success Executive role based in Mumbai.

The Customer Success

Executive will support creators, brands, and partners in effectively using Hoopr’s music library and tools, ensuring a smooth onboarding and ongoing platform experience.

Responsibilities include responding to customer queries, resolving issues, and guiding users through product features and best practices. The role involves monitoring customer usage and feedback, identifying opportunities to improve satisfaction and retention, and collaborating with internal teams to address user needs.

The Customer Success





Executive will maintain accurate records of interactions, prepare periodic updates for key accounts, and contribute to processes that enhance overall customer success.

Qualifications

- Customer-focused skills such as Customer Satisfaction and Customer Retention to ensure positive experiences and long-term relationships.
- Customer Support and Account Management capabilities to handle queries, manage key accounts, and provide ongoing assistance.
- Strong Analytical Skills to interpret usage data, identify trends, and recommend improvements to customer engagement.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, simple terms.
- 3-4 years of experience in customer success, account management, or support roles, preferably in SaaS, media, or music-tech environments.
- Comfort working in a fast-paced startup setting, with solid organisational skills and attention to detail.
- Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience.
- Interest in music, digital content creation, or creator ecosystems is highly beneficial.

📌 Customer Success Executive (Mumbai)
🏢 Hoopr
📍 Mumbai