Job Title: Customer Service Representative

Department: Operations

Location: India on site – Gandhinagar

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us:www.etechgs.com

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

Summary Inbound Chat & Voice Representatives handle customer interactions via chat and inbound calls, assisting customers with product inquiries, resolving concerns,



and driving sales opportunities while delivering an excellent customer experience.

Essential Responsibilities

- Handle inbound customer calls and live chats efficiently and professionally.
- Engage with prospective and existing customers to qualify leads and promote products/services.
- Respond to multiple chats and calls simultaneously while maintaining quality standards.
- Provide accurate information regarding products, services, offers, and promotions.
- Resolve customer queries, concerns, and complaints in real-time.
- Upsell and cross-sell services/products during interactions.
- Process orders, confirm details, and arrange deliveries where applicable.
- Maintain detailed records of interactions in CRM/database systems.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Prepare daily/weekly reports on performance (Sales Tracker / Interaction Logs).
- Be open to feedback, coaching, and continuous performance improvement.
- Adapt quickly to process updates and changes.

We expect you to:

- Flexible with working hours (mandatory)
- Comfortable using Microsoft Office tools and email systems
- Excellent verbal and written communication skills in English
- Robust attention to detail
- Ability to multitask (handle multiple chats and emails simultaneously)
- Professional attitude with strong ownership in resolving customer queries
- Ability to think quickly and perform in a fast-paced environment
- Team player with experience in collaborative work environments to deliver excellent customer experience
- Qualification Required
- Minimum 12th Pass / Graduate / Postgraduate (any stream)
- Minimum 18 years of age
- Must have good spoken and written English communication skills

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar