JD for Customer Support Executive

Designation: Customer Support Executive

Experience: Minimum 1 to 3 years.

Notice: Immediately Joiner (only ready to join profile will be scheduled for the interview).

Job Location Client Site: Kotak Bank, Infinity IT Park, Goregaon East.

Education: Any Graduate

Payroll Company: Techplus Infotech Pvt, (CBD Belapur, Navi Mumbai-400614)

Company detail: https://techplusinfotech.com/

Key Responsibilities

- Handle customer queries through phone calls, emails, and WhatsApp.
- Understand customer issues and provide appropriate solutions.
- Troubleshoot basic technical issues and escalate complex problems to the technical team.
- Log, track, and update customer complaints and service requests.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain customer interaction records and prepare support reports.




- Follow up with customers to ensure satisfaction and closure of complaints.
- Meet support response time and service quality targets.

Required Skills

- 1–3 years of experience in Customer Support, Technical Support, or Helpdesk Support.
- Excellent verbal and written communication skills.
- Basic knowledge of computers, software applications, and troubleshooting.
- Familiarity with MS Office, email, and ticketing tools.
- Positive problem-solving and customer-handling skills.
- Ability to manage multiple queries and work in a team.

Interested candidate can share us on [email protected] Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 Techplus Infotech
📍 Mumbai