We are looking for a customer-focused and proactive Customer Service Executive with at least 1 year of experience in handling customer queries, resolving complaints, and maintaining strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to provide timely and effective customer support.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.

- Respond to customer questions, concerns, and complaints professionally and promptly.

- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

- Coordinate with internal teams to resolve customer issues and provide timely updates.

- Maintain accurate records of customer interactions, complaints, feedback, and resolutions.

- Build and maintain positive customer relationships to improve customer satisfaction and retention.

- Follow up on pending requests and ensure timely closure of customer concerns.

- Provide customers with product and service information, updates, and guidance.





- Escalate complex issues to the appropriate team or manager when required.

- Prepare regular reports on customer queries, feedback, and support activities.

Required Skills and Qualifications

- Minimum 1 year of experience in customer service, customer support, or a similar role.

- Excellent verbal and written communication skills.

- Good knowledge of MS Office, Excel, email, and WhatsApp communication.

- Robust problem-solving and interpersonal skills.

- Ability to handle customer complaints patiently and professionally.

- Good coordination, follow-up, and time-management skills.

- Ability to multitask and work effectively in a team.

- A customer-first approach with a willingness to learn and improve.

Preferred Candidate

- Candidates with experience in customer support, client coordination, or service-based companies.

- Experience handling customer calls, follow-ups, and issue resolution.

- Ability to communicate professionally with customers and internal teams.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive (J. P. Nagar)
🏢 Rinteger
📍 J. P. Nagar