Job highlights

- The position involves rotational shifts as per UK timings (day or night),with one weekly day off and a limited number of holidays
- Minimum . 1 year of experience is required

Customer Service Executive Number of position : 1

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities Qualifications:

Manage large amounts of incoming emails for the E-commerce stores.

I dentify and assess customers needs to achieve satisfaction .

B uild sustainable relationships and trust with customer accounts through open and interactive communication .

P rovide accurate, valid, and complete information by using the right methods/ tools .

H andle customer complaints,



provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution .

K eep records of customer interactions Courier claim management within Excel files .

F ollow communication procedures, guidelines, and policies.

T ake the extra mile to engage customers .

Proficiency with Microsoft Office, especially Excel .

Minimum 1 year of experience is required.

Timings:

The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays .

📌 Customer Service Executive (Ahmedabad)
🏢 Hetfy Software Solutions
📍 Ahmedabad