Leading American Fashion Brand “Members Only”, is looking for candidates to join their Customer Service team to handle backend sales/marketing .

Education:

Bachelor’s Degree

Timing: 3:00 PM to 12:00 PM

Role Description:

- Proper urgency, dedication, and attention to quality when addressing customer requirements.
- Resolving customer complaints & queries brought to your attention under a specific timeline through mails.
- Maintaining a rapid response time and great quality overall modes of customer communication.
- Identifying opportunities to increase customer satisfaction and revenue.
- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.
- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.




- Manage relationships with existing affiliates, ensuring they are motivated and incentivized.
- Keeping chat, voice, and email interactions logged clearly and consistently, so context is never lost if a case is picked up by someone else.

Knowledge and skills (general and technical):

Excellent English communication skills both verbal & written

Marketing skills – navigating social media channels including affiliate marketing, collaborations etc.

Computer literate – proficient in Microsoft Office including Excel.

Multi-tasking & Problem Solving/Analytical Ability.

📌 Customer Service Executive ( 0 - 1 Year) (Noida)
🏢 Members Only
📍 Noida