Role : Customer Service Coordinator

Designation : Executive

Qualification : Bachelor’s degree in Chemistry, Chemical Engineering, Business

Administration, or Commerce (Science/Chemistry background preferred for chemical handling context).

Experience : 5+ years of experience in sales coordination, sales support, or order execution,

ideally within the chemical, petrochemical, or specialty materials industry.

Role Overview The Customer Service Coordinator acts as the central operational hub for the fluorochemicals commercial team. He / She oversee the order-to-delivery lifecycle for industrial and specialty fluorochemical products (e.g., refrigerants, fluoropolymers, or performance fluids), handle client inquiries, and ensure strict compliance with chemical handling, export-import (Exim) regulations, and dispatch protocols.

Key Responsibilities

- Order Processing & Sales Administration

 Order Entry: Log and process commercial and sample sales orders in ERP/SAP systems with high precision regarding tonnage, grade, and packaging specifications.

 Quotations & Pricing: Prepare formal price quotations, proforma invoices, and contract renewals in coordination with Sales Managers.

 Order Tracking: Track open orders from production/warehouse allocation to final delivery at the client’s facility, resolving any transit or stock bottlenecks.

- Logistics, Compliance & Documentation

 Regulatory & Safety Papers: Coordinate the issuance and sharing of Material Safety

Data Sheets (MSDS), Certificates of Analysis (CoA), and hazardous goods transport documentation.

 Exim & Dispatch Coordination: Work closely with EXIM, warehouse, and freight forwarders to schedule tankers,



cylinders, or drum shipments.

 Sample Management: Manage dispatch requests for technical evaluation samples,

tracking lab approvals and client feedback loops.

- Customer & Stakeholder Communication

 Client Liaison: Serve as a primary point of contact for routine customer inquiries,

delivery schedules, order updates, and complaint logging.

 Cross-Functional Alignment: Connect daily with production planning, quality control,

and finance/accounts receivable to align product availability and credit/payment terms.

 Payment & Collections Follow-up: Monitor customer account receivables, track pending payments, and assist in issuing credit/debit notes.

- Reporting & Data Management

 CRM & Databases: Maintain clean, up-to-date customer records, pricing tiers, and active pipeline entries in the system.

 MIS & Reports: Generate daily, weekly, and monthly sales reports, dispatch status sheets, inventory tracking logs, and sales forecasts.

Required Skills

 Technical Knowledge:

o Familiarity with ERP systems (SAP/Oracle) and advanced Microsoft Excel

(VLOOKUP, Pivot Tables).

o Basic understanding of chemical dispatch compliance, CoAs, and export-

import documentation.

 Soft Skills:

o Strong attention to detail (critical for chemical grades and quantities).

o Clear verbal and written communication skills.

o Problem-solving mindset under tight dispatch or plant-delay pressures.

o Valuable Interpersonal & Presentation Skills

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Coordinator (Malad)
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📍 Malad