: Customer Relationship Manager (CRM)

Company: Parth Engineering, Agra (pengineering.in)

Industry: Forging, Casting & CNC Machining (OEM Supplier)

Location: Agra, Uttar Pradesh

Reports to: Managing Director

Experience: 3 - 5 years in a customer-facing relationship role

About the Role

Parth Engineering supplies forged and machined components to leading OEM customers. We are looking for a Customer Relationship Manager who will be the face of our company to every existing customer.

We want premium, five-star service. The CRM should communicate with polish, keep customers informed before they ask, solve problems gracefully, and make every customer feel like our most valued account. Alongside that, the CRM will own delivery commitments and timely payment collection for all assigned customers.

Key Responsibilities

1. Delivery Commitments

- Receive monthly schedules and orders from customers and record them accurately
- Check feasibility with internal teams before committing delivery dates, and commit only what we can deliver
- Track every order through to dispatch and handle schedule changes or urgent requirements smoothly

2. Customer Communication

- Be the single, reliable point of contact for existing customers
- Send proactive updates on dispatches, timelines and any changes, so the customer is never surprised
- Communicate delays honestly and early, with a clear recovery plan
- Hold regular review calls with customer teams and keep every interaction professional and warm

3. Issue Resolution

- Take full ownership of customer concerns, whether about quality, quantity, documentation or delivery
- Coordinate internally for fast resolution and keep the customer informed until the issue is closed




- Turn difficult situations into trust-building moments

4. Cash Collection

- Make sure payments from assigned customers arrive on time
- Track receivables and follow up on overdue amounts firmly, while protecting the relationship
- Resolve invoice and reconciliation issues that hold up payments

5. Reporting

- Share a weekly update with the MD covering deliveries, customer concerns, collections and overdues

6. Coordination with Marketing

- Take over current customers and parts from the Marketing Manager once orders are confirmed, and share customer feedback with Marketing

The Person Were Looking For
- Excellent spoken and written English, along with fluent Hindi; confident and articulate on calls with senior customer teams
- Polished and professional: well-presented, courteous, with refined email and phone etiquette
- Proactive: anticipates what the customer needs and informs them before they have to ask
- Calm under pressure: handles delays and complaints gracefully and keeps the customer’s trust
- Ownership mindset: never says “that’s not my department”; follows through until every issue is closed
- Relationship builder: builds rapport easily and makes customers feel valued
- Firm but pleasant: can ask for payment confidently without straining the relationship
- Organised: comfortable with Excel or Google Sheets, email and basic business documentation

Qualifications
- Graduate in any discipline; MBA is a plus
- Manufacturing knowledge is not required, since full training will be provided

What We Offer
- Direct reporting to the MD, with full ownership of key customer accounts
- A growing organisation with 70+ CNC machines, forging and casting facilities
- Complete induction into our processes and customers

📌 Customer Relationship Manager (Agra)
🏢 Parth Engineering
📍 Agra