About Silent Infotech Inc

Silent Infotech is a Digital Transformation and Innovation Partner building Enterprise-grade AI Solutions, Agentic AI Platforms, and intelligent business systems for organizations worldwide.

We help enterprises modernize and automate their operations by combining Enterprise AI, Agentic AI, ERP/CRM, AI/RPA, RFID/IIoT, Business Intelligence, Platform Engineering, and Managed Cloud Services.

As an Enterprise AI & Agentic Platform Builder, we design and deliver AI Agents, intelligent workflow automation, enterprise AI integrations, conversational and voice AI solutions, knowledge and RAG platforms, and AI-enabled business applications that integrate with core enterprise systems and business processes.

Our technology and transformation portfolio spans Odoo, SAP, Dynamics, Salesforce, ERP/CRM solutions, Shopify eCommerce, Mobile Applications, AI & Automation, RFID/IIoT, Business Intelligence, AWS, Nextcloud, Zimbra, Platform Engineering, Cloud Infrastructure, and Managed Services.

Silent Infotech has been an Official Odoo Partner since more than a decade, serving global customers through our presence and delivery capabilities across the USA, Germany, EMEA and India geographies..

– Customer Sales & Support Team Lead – Remi8

Company: Silent Infotech Pvt Ltd

Product: Remi8 AI Recorder ()

Location: Gandhinagar, Gujarat (Onsite Position – No Work From Home Option Available)

Type: Full-time

CTC: Up to ₹6 LPA

Compensation Structure: 60% Fixed + 40% Performance/Target Based

About the Role:

Silent Infotech is looking for a Customer Sales & Support Team Lead for Remi8, our AI-powered consumer product. This is not a pure customer-support position. The candidate will be responsible for leading a customer-facing team that handles customer support, product guidance, sales conversion, and target achievement. We are specifically looking for candidates who have previously led a sales/customer-facing team for a consumer product.

Experience with electronic gadgets or consumer electronics is an advantage, but not mandatory. Strong team-lead experience in any B2C/consumer-product workplace will be considered.

Key Responsibilities:

- Lead and manage the Remi8 Customer Sales & Support team.
- Handle customer queries and ensure timely resolution of product, usage, order, and service-related issues.
- Guide customers in understanding Remi8 features,



plans, and use cases.
- Identify sales opportunities from customer interactions and drive conversions.
- Own individual as well as team sales performance.
- Coach, monitor, and motivate team members to achieve their targets.
- Track daily, weekly, and monthly sales and customer-support performance.
- Ensure proper follow-up on customer inquiries, leads, and unresolved support cases.
- Monitor the quality of customer conversations and ensure a professional customer experience.
- Understand recurring customer issues and coordinate internally for resolution.
- Train new team members on the product, sales approach, and customer-handling process.
- Maintain team discipline, accountability, and performance standards.
- Provide regular reporting to management on sales, support issues, conversions, and team performance.

Sales Targets & Variable Compensation: The role follows a 60:40 compensation structure:

- 60% – Fixed Compensation.
- 40% – Performance/Target-Based Variable Compensation.

Performance will be linked to sales achievement, including:
- Individual Target: 40 Remi8 devices per month, OR
- Team Target: 20 Remi8 devices per team member per month.

The candidate should therefore be comfortable working in a target-driven customer sales and support workplace. Screening Criteria (MUST COMPLY):Experience Requirements:

- Must have experience leading/managing a sales or customer-facing team.
- Must have experience working with a consumer/B2C product.
- Must have direct exposure to sales targets and team performance management.
- Must be comfortable with a role combining customer support, sales, and team leadership.
- Must be comfortable with the 60% fixed / 40% target-linked compensation structure.
- Candidate's expected CTC must be within ₹6 LPA.
- Must be comfortable working onsite in Gandhinagar/Ahmedabad.
- Strong communication and customer-handling skills are required.

Required Skills & Qualifications:

- Team leadership and people management.




- B2C/consumer-product sales.
- Customer support and escalation handling.
- Target and KPI management.
- Sales conversion and follow-up.
- Team coaching and performance improvement.
- Strong verbal and written communication.
- Customer relationship management.
- Reporting and performance tracking.
- Ability to learn and explain technology products.

Nice to Have:

- Consumer Electronics / Electronic Gadgets experience (strong advantage).
- Consumer Products / D2C Brands / E-commerce experience.
- Mobile / Technology Products experience.
- Retail / B2C Products experience.

Electronic-gadget experience is preferred but not mandatory. The primary requirement is proven experience leading a team selling/supporting a consumer product.

KPIs Not Limited to:

- Monthly Remi8 device sales against individual and team targets.
- Lead-to-sale conversion rate from customer interactions.
- Customer query response and resolution time.
- Closure of follow-ups, open leads, and unresolved support cases.
- Customer satisfaction and quality of customer conversations.
- Team target achievement and individual team-member performance.
- Onboarding and product readiness of new team members.
- Accuracy and timeliness of sales and support reporting to management.

Product Understanding – Mandatory Before Profile Submission: Before submitting the candidate's profile, the recruitment agency should ask the candidate to review and understand Remi8:

- What Remi8 is.
- Who the target customers are.
- Key product features and use cases.
- How the product provides value to customers.
- How they would approach selling and supporting the product.

Explore Remi8:

Website:

YouTube Channel:

Why Join Silent Infotech?

- A global ERP, AI, and technology solutions provider.
- Opportunity to lead the customer sales and support function for Remi8, an AI-powered consumer product.
- Performance-linked earnings with a clear and transparent target structure.
- Exposure to AI technology products and a fast-growing consumer business.
- Direct interaction with customers and cross-functional product, marketing, and technical teams.
- Mentorship, learning pathways, and career progression opportunities.

Pay: ₹32,500.00 - ₹54,100.00 per month

Benefits

- Versatile schedule

Work Location: In person

📌 Customer Sales and Support - Remi8 Team Lead (Gandhinagar)
🏢 Silent Infotech
📍 Gandhinagar