CRM EXECUTIVE | Let's driEV | Bhubaneswar, Odisha

About Let's driEV

Let's driEV offers vehicle rentals to customers across Bengaluru, Bhubaneswar and more cities. Customers reach us by call, WhatsApp and our website, and once they ride with us, they stay for weeks or months through renewals, deliveries, pickups, service visits and returns.

About the Role

We're looking for a CRM Executive to join our Bhubaneswar team and own the customer journey from first enquiry to renewal or return. You'll turn leads into rentals, keep active customers happy and renewing, and make sure no call, ticket or refund query slips through.

Location: Bhubaneswar, Odisha

Freshers are welcome. We'll train you on our process, and we care more about attitude and follow-through than past job titles.

What You'll Do

Lead Management

- Handle every inbound lead from calls, WhatsApp and the website, from first contact to booking
- Prioritise leads daily by status, channel, missed calls, city and rental history
- Call new leads quickly, explain plans clearly and move them to booking
- Spot and merge duplicate leads (the same person arriving by call, WhatsApp and website)
- Follow up on warm leads until they convert or are clearly closed

Active Customer Care

- Contact customers whose rental is ending soon and confirm renewal, extension or return
- Return missed calls and WhatsApp messages the same day
- Check that the vehicle and plan on the bill match what the customer actually has

Ticket Follow-through
- Track deliveries, pickups, self returns and service calls until they are closed
- Chase pending tickets with the operations team
- Escalate urgent issues immediately, especially safety problems such as brake or tyre faults
- Close the loop with the customer after every resolution

Inactive and Returning Customers





- Support returning customers, such as those with a pending home delivery, and make their rental smooth
- Route refund and deposit queries after a return to the right team
- Win back lapsed customers where it makes sense

Reporting and CRM Hygiene

- Update the CRM after every interaction: lead status, call outcomes, next follow-up dates and notes
- Share a short daily summary of leads worked, callbacks done, renewals secured and open escalations
- Raise gaps in call, ticket or billing data with the team lead

What Success Looks Like

First 30 days

- Learn our plans, pricing, vehicles, city operations and ticket types
- Work the daily lead list and log every outcome in the CRM
- Clear the missed-call backlog every day

First 90 days

- Work your lead list independently and report your lead-to-booking conversion
- Reach every rental ending in the next 48 hours before it lapses
- Reduce the time service and delivery tickets stay pending
- Flag recurring customer problems to operations, with evidence

First year

- Raise renewal rates and lower early churn
- Build a follow-up routine for leads and renewals that others can copy
- Help train new CRM team members
- Help reduce repeat complaints and refund disputes

Who You Are

Freshers

- Graduate or final-year student in any stream
- Clear, polite spoken communication in English, Hindi and Odia
- Willingness to learn, take feedback and make a lot of calls
- Basic comfort with phone,



WhatsApp and Excel or Google Sheets
- Internships or customer-facing work are a plus, but not required

Experienced candidates

- 1 to 3 years in CRM, customer support, inside sales or tele-calling, ideally in rentals, mobility, delivery or subscriptions
- Experience with CRM tools, call logs and ticketing systems
- A track record of conversions, renewals or strong customer ratings
- Ability to prioritise a long list under time pressure and handle upset customers calmly

Everyone

- Reliable follow-up: if you promise a callback, you make it
- Honest, tidy record-keeping

You'll Stand Out If You
- Can explain how you decide who to call first
- Have turned a missed call or cold lead into a closed sale (or, as a fresher, show the instinct to do so)
- Keep notes so clear that anyone can pick up a customer's history
- Escalate real problems early rather than waiting
- Notice patterns, such as many returns in one week or the same fault repeating

What This Role Is Not
- Not a pure telesales role driven only by calling targets
- Not a data-entry or back-office role
- Not about promising customers things operations can't deliver

What We Offer

- Salary of ₹15,000 to ₹25,000 per month, based on experience and interview performance
- Training on our process, plans and tools from day one
- Full ownership of the customer relationship, from enquiry to renewal
- Close collaboration with operations, service and the founders
- Explicit targets, a clear workflow and visible results
- Room to grow into Senior CRM, Team Lead or Customer Experience Manager

How to Apply

Click "Apply" on this post to submit your application through LinkedIn. We'll review every application and get back to shortlisted candidates.

📌 Customer Relationship Manager (Bhubaneswar)
🏢 Let's driEV
📍 Bhubaneswar