Position: CRM Executive

Experience: 1-2 yrs

Salary Range: 10-15k

Location: Devendra Nagar, Raipur (CG) (Local Candidates Preferred)

Role Description The CRM Executive role involves managing client interactions, responding to inquiries, and providing timely updates on project status to ensure a positive customer experience. The executive will handle customer retention activities, including following up after project milestones, addressing concerns, and maintaining accurate records of communication. Daily responsibilities include coordinating with sales and project teams, analyzing customer feedback and data, preparing basic reports, and recommending improvements to enhance customer satisfaction.

The role also requires maintaining a skilled presence at the office, participating in client meetings, and supporting the development of customer-focused processes.

Qualifications

- Strong communication and customer experience skills, with the ability to interact professionally with diverse clients.




- Customer retention and sales skills to support repeat business and identify opportunities for additional services.
- Analytical skills to interpret customer data, feedback, and trends, and to support decision-making.
- Proficiency in basic office software (e.g., email, spreadsheets, CRM tools) and accurate documentation practices.
- Ability to work on-site in Raipur, collaborate with cross-functional teams, and manage multiple tasks efficiently.
- Prior experience in customer-facing roles; experience in construction or real estate sectors is an advantage.
- Minimum of a bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

If you or anyone in your network maybe suitable for the role please share CV at [email protected] or Whatsapp at (phone hidden)

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