Company Description Akme Fintrade (India) Ltd. is a leading non-banking financial company (NBFC) that provides hassle-free, customer-focused loan solutions across India. The company offers a diverse range of financial products, including vehicle loans, business loans, agricultural equipment loans, property-backed loans, women entrepreneurship loans, and solar rooftop loans. Akme Fintrade is dedicated to making access to finance simple and transparent for individuals and businesses.

Guided by the mission “Unnati ki aur pehla kadam” (The first step towards progress), the organization aims to support financial growth and empowerment for its customers.

Role Description The Customer Care Representative is a full-time, in office role based in Udaipur. This position is responsible for handling inbound and outbound customer calls, responding to inquiries about loan products, and providing clear information on application processes, documentation, and repayment terms. The role involves resolving customer issues, recording and updating customer interactions in systems, and ensuring timely follow-up to maintain high levels of customer satisfaction.

The representative will coordinate with internal teams to address customer concerns,



support basic service requests, and promote a positive customer experience aligned with Akme Fintrade’s values. The role also includes adhering to company policies, maintaining confidentiality, and meeting performance and quality targets.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle queries and resolve issues professionally.
- Candidates should possess excellent Communication and Interpersonal Skills to engage with diverse customers and build positive relationships.
- Candidates should possess a focus on Customer Satisfaction, with an understanding of customer-centric service practices.
- Basic knowledge of financial products or lending processes is beneficial.
- Proficiency in relevant computer applications and CRM or call-center tools is an advantage.
- Ability to work on-site in Udaipur, manage time effectively, and meet service-level and quality targets.
- Prior experience in customer care, banking, or financial services is preferred but not mandatory.
- A minimum of a high school diploma; a graduate degree in any discipline is an advantage.

📌 Customer Care Representative (Udaipur)
🏢 AKME FINTRADE INDIA
📍 Udaipur