- Patient Greeting & Check-In: Welcome patients warmly upon arrival, verify patient details, and manage the waiting room flow.

- Appointment Scheduling: Handle incoming phone calls, WhatsApp messages, and walk-ins to book, reschedule, or send reminders for dental consultations and procedures.

- Query & Complaint Resolution: Address patient questions regarding treatments, clinic timings, doctor availability, and fee structures with empathy and clarity.

- Billing Support: Assist the finance desk with generating invoices, collecting payments, and helping patients .

- CRM & Record Maintenance: Update electronic patient records, log feedback, and maintain daily interaction reports in the clinic's management software.

- Post-Treatment Follow-Ups: Make courtesy calls post-procedure to check on patient recovery and remind them of scheduled follow-up visits.

- Education:



Graduation or a diploma in hospital administration, communication, or a related field.

- Experience: 0 to 3 years of experience in customer service, hospitality, or front-desk healthcare roles (freshers with strong communication skills are often accepted).

- Communication Skills: Fluent in local languages and English, with a polite, calm, and qualified phone/in-person demeanor.

- Technical Literacy: Basic proficiency in computers, MS Office, and digital clinic management or CRM tools.

- Minimum 1 year experience

CONTACT HR - (phone hidden)

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Immediate joiner preferred

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Customer Care Executive (Dindigul)
🏢 KUMARAN DENTAL CLINIC PRIVATE
📍 Dindigul