Role Overview;

The Customer Experience will play a dual role in supporting customer queries and contributing to growth initiatives. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities;

Customer Experience

Handle customer queries via chat, email, and calls in a timely and professional manner

Resolve issues related to memberships, bookings, payments, and app usage

Maintain high customer satisfaction (CSAT) scores

Escalate complex issues to relevant teams when needed

Keep records of customer interactions and feedback

Required Skills & Qualifications:

Bachelor’s degree in any discipline

Strong verbal and written communication skills

Customer-centric attitude with empathy and patience

Basic understanding of CRM tools and customer support platforms





Ability to multitask and work in a fast-paced setting

Prior experience in customer support, sales, or growth roles

Familiarity with fitness/wellness industry

What We Offer

Competitive salary + incentives

Training and growth opportunities

Fun, dynamic work environment

Health and life insurance

- PAN India Cult Gym Pass

Working Conditions: The role is based in the office 6 Days, with rotational weekoff.

Interested candidates can apply with an updated CV. Please include your current salary, expected salary, notice period, and availability for an interview.

Contact Details: (phone hidden) or (phone hidden)

📌 Customer Care Executive (Bengaluru)
🏢 CureFit
📍 Bengaluru