About the Company
We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.
About the Role
We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.
Responsibilities
- Handle incoming calls, emails, chats, and social media queries from customers.
- Provide accurate product/service information and resolve customer concerns promptly.
- Maintain records of customer interactions and update CRM systems.
- Coordinate with internal teams to resolve escalated issues.
- Follow up with customers to ensure their concerns are resolved.
- Suggest process improvements to enhance customer experience.
Qualifications
- 1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.
Required Skills
- Excellent verbal and written communication skills in English and Hindi.
- Solid problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with CRM tools.
Preferred Skills
- Prior experience in call center/BPO/e-commerce.
- Knowledge of order management, returns, and refunds process.
- Ability to remain calm and professional under pressure.
📌 Customer Care Executive (Delhi)
🏢 KAAPRO
📍 Delhi